Introduction These refund terms (hereinafter referred to as “these terms”) apply to users who purchase products through www.multirackzone.com (hereinafter referred to as “this website”). These terms stipulate the conditions, procedures and precautions for users to apply for a refund under certain circumstances.
Refund conditions 2.1 Within 7 days after receiving the product, the user requests a refund for the following reasons: a) There is a quality problem with the product; b) The product does not match the description; c) The specification or model selected by the user when purchasing is incorrect; d) The user’s misoperation during the purchase process leads to an order error.
2.2 Within 30 days after receiving the product, the user requests a refund for the following reasons: a) The product is damaged or short; b) The user requests a refund for personal reasons.
Refund process 3.1 Before applying for a refund, please ensure that the product packaging is intact and does not affect secondary sales. 3.2 The user needs to provide the following materials: a) Purchase order number; b) Photos or videos of product quality problems; c) The courier number required to mail the product back (if any). 3.3 The user will send the refund application materials to the customer service email of this website and wait for customer service to review.
3.4 After the review is passed, this website will process the refund within 3 working days, and the specific time depends on the payment method.
Refund Notes
4.1 The refund amount will deduct the corresponding shipping and handling fees (if any).
4.2 The refund method will be determined according to the user’s payment method, such as return to the original route or account balance.
4.3 Once the refund application is submitted, if you need to change it, please contact customer service in time.
Refund Restrictions
5.1 Users have enjoyed preferential activities when purchasing products, such as coupons, discounts, etc., and the preferential amount will not be returned when refunding.
5.2 Users cancel orders or refunds for personal reasons and shall bear corresponding responsibilities.
Applicable Law and Dispute Resolution
6.1 The application and interpretation of these terms shall be subject to the laws of European countries.
6.2 Disputes between users and this website should first be resolved through friendly negotiations; if the negotiation fails, a lawsuit may be filed with the People’s Court where the user is located.
Before using this website to purchase products, please read and agree to these refund terms carefully. If you have any questions, please feel free to contact us.
